Your Name
Internet E-Mail Address
Date of Call
Registration #
Who was your support representative? I'm not sure Anne Skurnick Laura Muharsky David Stein
How many times did you have to call before you spoke to a representative? Only 1 Time 2 Times 3 Times 4 Times 5 Times or More Never Got Through
Was a call back required?	Yes No
(How long did it take to be called back?) Less than 2 hours Around 3 hours Around 6 hours Around 24 hours Around 2 days Around 3 days Never called back
Was the problem resolved?	Yes No
Were you satisfied with the way the problem was resolved?	Yes No
Was the support representative professional?	Yes No
Was the support representative friendly?	Yes No
How would you rate your overall satisfaction? Excellent Above Average Average Below Average Poor
What are your recommendations for improving the quality of the service we offer?
NOTE: Please do not submit Support Questions.
Given your business and industry, how do we need to change in order to be your partner five years from now?
NOTE: Please do not submit Support Questions. Please send any support related questions to wgsupport@gcomm.com.
Thank you for responding to this questionnaire. The information you have provided will be used to improve our support department and to serve you better.